Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website operated by Sitara Infotech ("Sitara Infotech", "we", "us", or "our") at sitaratech.info and any related services we provide.

By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the site.

2. Description of Services

Sitara Infotech is a custom software company headquartered in Faisalabad, Pakistan with presence in the UAE. We design and build:

• Custom business platforms (CRM, ERP, sector-specific tooling)
• AI integration services (document Q&A, lead scoring, workflow agents)
• POS systems for restaurants, petrol pumps, and retail
• QuickBooks Online and Desktop integrations
• Power BI Server deployments and business intelligence platforms
• Full-stack web and mobile applications

The information on this website is provided for general informational purposes about our company and capabilities. Engagement for actual development services is governed by a separate written agreement (a Statement of Work or Master Services Agreement) signed by both parties.

3. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to use this website. By using the site you represent that you meet this requirement.

4. Account & Communication

Our website does not require account creation for browsing. If you submit your contact details through our contact form, the information is processed as described in our Privacy Policy.

You agree that we may contact you in response to inquiries you initiate via email, WhatsApp, or other channels you have provided.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, software, the Sitara Infotech brand mark, the names of our portfolio products (Orbit, Restaurant POS, Petrol Pump POS, AI Timesheet), and underlying source code, is the property of Sitara Infotech or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may view and download materials from this site for personal, non-commercial reference only. You may not reproduce, republish, redistribute, or use any of our content for commercial purposes without our prior written consent.

Engagement-specific deliverables (custom code, designs, documentation produced under a signed Statement of Work) are governed by the IP terms of that agreement, not by this website's terms.

6. Acceptable Use

You agree not to:

• Use the site in any way that violates applicable law or regulation
• Attempt to gain unauthorized access to the site, our servers, or any connected systems
• Probe, scan, or test the vulnerability of the site without prior written permission
• Use automated tools (scrapers, bots, harvesters) in a way that imposes an unreasonable load on our infrastructure
• Submit false, misleading, defamatory, or infringing content through our contact form
• Interfere with or disrupt the site, its security, or other users' access to it

7. Third-Party Links and Services

Our website may contain links to third-party websites or services (for example, our LinkedIn Company Page, Google Business Profile, or partner certification pages). Sitara Infotech does not control these third-party sites and is not responsible for their content, privacy practices, or terms of use. Your interactions with third-party sites are governed by their own terms.

8. Engagement Terms

This website's Terms of Service do not, by themselves, constitute an offer to provide development services or any binding commercial agreement. Any engagement to provide custom software, consulting, or related services will be subject to a separate written contract (typically a Statement of Work referencing a Master Services Agreement) signed by both parties, which will govern:

• Scope of work, deliverables, and acceptance criteria
• Fees, payment schedule, and currency
• Intellectual property ownership of deliverables
• Confidentiality and data handling
• Warranties, support, and maintenance
• Term, termination, and dispute resolution

Where such a signed agreement exists between you and Sitara Infotech, that agreement controls over these Terms with respect to the subject matter of the engagement.

9. Disclaimers

The website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or availability. We do not warrant that the site will be uninterrupted, error-free, or free from harmful components.

Any information on this website is for general orientation only and does not constitute professional, legal, financial, or technical advice. Decisions you make based on the website are at your own discretion and risk.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Sitara Infotech, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising from or related to your use of the website, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for fraud, willful misconduct, or gross negligence.

11. Indemnification

You agree to indemnify, defend, and hold harmless Sitara Infotech and its directors, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party right.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to its conflict-of-law principles. Any dispute arising from or related to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Faisalabad, Punjab, Pakistan, unless a separate signed agreement between you and Sitara Infotech specifies a different jurisdiction.

If you are accessing the site from the United Arab Emirates, the United States, or another jurisdiction, you remain responsible for compliance with applicable local laws.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, our services, or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. Material changes will be communicated through a notice on the website. Your continued use of the site after changes are posted constitutes your acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

15. Contact Us

If you have questions about these Terms, please contact us: